Terms and Conditions

Introduction

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Fusionfix’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

Definitions

• “Fusionfix” or “us” or “we” refers to the owner of the website
• Registered office: Unit 12190, Fitzrovia, London W1A 6US
• “You” refers to the user or viewer of our website

General Terms of Use

Website Content

• The content is for your general information and use only
• Subject to change without notice
• Neither we nor any third parties provide any warranty regarding:
• Accuracy
• Timeliness
• Performance
• Completeness
• Suitability of information and materials
• You acknowledge that information may contain inaccuracies or errors
• Your use of any information or materials is entirely at your own risk
• It is your responsibility to ensure products, services, or information meet your requirements

Cookies and Personal Information

• This website uses cookies to monitor browsing preferences
• If cookies are allowed, we may store:
• Email addresses
• Names
• Telephone numbers

Intellectual Property

• All website material is owned by or licensed to us, including:
• Design
• Layout
• Look
• Appearance
• Graphics
• Reproduction is prohibited except as per copyright notice
• All third-party trademarks are acknowledged on the website

Legal Jurisdiction

• Website use is subject to laws of England, Northern Ireland, Scotland and Wales
• Unauthorized use may result in damages claim and/or criminal charges

Pricing and VAT

• All prices quoted are without VAT
• We do not charge VAT
• We do issue VAT invoices
• Business to Business orders require:
• EORI number
• VAT number

International Shipping

• All goods ship from the UK
• Subject to VAT charges at port of entry
• Import duties may apply
• We are not responsible for country-specific import regulations
• DDP shipping available upon request (prices will vary)

Returns Policy

• Non-faulty returns: 15% restocking charge
• International returns:
• Buyer pays shipping
• Buyer pays all duties
• Contact required for returns procedure

Refund Policy

Refunds issued to original payment method. Alternative refund methods incur charges:

• PayPal: 3% of total order value
• SWIFT International: £25
• International money transfer: 12% of total order value

Invoice Orders (Credit Customers)

Payment Terms

• Payment due within 30 days of invoice date
• Late payment penalties: 1% of total invoice amount per day
• Accounts unpaid after 60 days:
• May be placed on hold
• Services suspended until account is current

Payment Methods

• Check
• Bank transfer
• Credit card (processing fees may apply)

Invoice Disputes

• Must be raised within 10 days of invoice date
• After 10 days, invoice considered accepted
• Refunds/adjustments issued within 10 business days
• Company reserves right to require advance payment for accounts with history of:
• Late payments
• Disputes

Links to Other Websites

• Provided for convenience
• We do not endorse linked websites
• No responsibility for linked website content